Tagcall centre agents

The Importance of Empathy in Call Centres: A Human Touch in the Digital Age


In an era where automation and artificial intelligence (AI) are becoming ubiquitous in customer service, the human element – and, more specifically, the trait of empathy – has become more important than ever. While technology can optimise operations, it’s the human ability to connect and empathise that often makes the most significant difference in customer satisfaction. Here’s why...

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